Service
After-sale warranty
Shelf life
1、Quality guarantee period
Free warranty and lifetime maintenance during the warranty period
Lifetime warranty service: If the product exceeds the warranty period or warranty scope, and the components and wearing parts are damaged, we will give priority to providing high-quality and low-cost original parts, and send professional maintenance technicians to provide on-site after-sales service.
2、Emergency Repair Response Time
During the warranty period, if the equipment and accessories fail, our company will reply to the handling method within 1 hour after receiving the user's telephone or fax complaint, and promise to provide professional technicians within 6 hours in this province and 24 hours in other provinces to arrive at the site for maintenance.
Free service before and after sales
Pre-sales technical consultation
Provide professional technical consulting services for charging piles to assist customers in reasonable selection
Comprehensive solution
Provide customers with technical solutions and answer customers' confusion about products
Logistics
Safely transport the equipment to the installation location designated by the user within the specified time
On-site debugging
The company dispatches debugging personnel to provide professional services to customers
Staff training
Train buyer's personnel until normal use of the equipment
Cooperate with acceptance
Inspection and acceptance of product appearance and quantity when the product is delivered
Equipment upgrade service
Provide free equipment upgrade services and timely upgrade products for customers
Free maintenance
Free on-site maintenance during the warranty period for charging pile equipment failure
Service Hotline
Anhui Yidian Technology Co., Ltd.
Address: yNo. 001, Jiangning Road, intersection of Zhandong Road and Jiangning Road, Xiatang Industrial Park, Xiatang Town, Changfeng County, Hefei City, Anhui Province
Tel: 400-1517-117
E-mail: pangfc@qq.com
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